I. Identification of the Trader

1.1. These General Terms and Conditions (the "Terms") govern the legal relationship between:

the Seller is a VAT payer (the "Seller" or "Trader") and any person who purchases products offered by the Seller on the Website and who acts as a consumer within the meaning of these Terms and applicable Slovak legislation, in particular: Act No. 108/2024 Coll. on Consumer Protection, as amended, and Act No. 40/1964 Coll., the Civil Code, as amended.

Relationships between the Trader and a buyer who does not act as a consumer are governed by applicable legislation, in particular the Commercial Code, and by the provisions of these Terms referred to in Article XX.

1.2. Email and phone contact for the Seller:

• Email: support@miner-house.com
• Phone: +421 949 691 788

1.3. Address for complaints, withdrawal notices, requests for remedy, or other submissions:

MM-PRO GROUP, spol. s r. o., Malcov 139, 086 06 Malcov, Slovakia

II. Definitions

2.1. For the purposes of these Terms, the Trader, in accordance with Act No. 108/2024 Coll., as amended, defines the following terms:

2.2. A distance contract is a contract between a trader and a consumer concluded exclusively through one or more means of distance communication, without the simultaneous physical presence of the trader and the consumer, in particular using an online interface, e-mail, telephone, fax, an addressed letter, or a catalogue offer.

2.3. A trader (also "Seller") is a person who, in relation to a consumer contract, an obligation arising from it, or a business practice, acts within the scope of their business activity or profession, including through another person acting on their behalf or on their account.

2.4. A consumer is a natural person who, in relation to a consumer contract, an obligation arising from it, or a business practice, does not act within the scope of their business activity or profession.

2.5. A consumer contract is any contract, regardless of legal form, concluded between a trader and a consumer.

2.6. The term "online store" is identical to the terms "e-shop" and "Website".

2.7. A buyer is any person (natural or legal) who has submitted an order, in particular via the Seller's Website or other means of distance communication.

2.8. A durable medium is a means that enables a consumer or trader to store information addressed to them for a period corresponding to the purpose of that information, in a way that allows unchanged reproduction and future use - in particular a document, e-mail, USB drive, CD, DVD, memory card, or computer hard drive.

2.9. A product is in particular goods, a service, or digital content.

2.10. A service is any activity or performance offered or provided to a consumer, including a digital service.

2.11. Goods means any tangible movable item.

2.12. Goods with digital elements means any movable item that contains digital content or a digital service, or that is connected to digital content or a digital service in such a way that the absence of that digital content or digital service would prevent the item from performing its functions.

2.13. Digital content means data produced and supplied in digital form.

2.14. A digital service means a service that enables the consumer to create, process, store, or access data in digital form, or that enables the sharing of, or any other interaction with, data in digital form uploaded or created by the user of the service.

2.15. Digital performance means digital content and a digital service.

III. Basic Provisions

3.1. These Terms govern the legal relationships between Buyers who are consumers and the Trader.

IV. Order - Conclusion of the Purchase Contract

4.1. The Buyer's proposal to conclude a purchase contract is the submission of a product order, in particular via the Seller's Website, or by other means of distance communication.

4.2. The purchase contract between the Buyer and the Trader is concluded at the moment the Trader's confirmation of receipt of the order (submitted under point 4.1) is delivered to the Buyer - electronically, to the e-mail address the Buyer provided during the order process.

V. Duration of the Purchase Contract

5.1. The purchase contract is concluded for an indefinite period and may terminate in particular by withdrawal from the contract under these Terms and applicable legislation.

VI. Purchase Price

6.1. The price of products ordered through the Seller's Website (the "purchase price") is stated individually for each product and is valid at the moment the Buyer places the order.

6.2. The purchase price of products listed on the Seller's Website is the total price including all taxes and is clearly displayed on the Website.

VII. Delivery of Goods

7.1. If the Buyer chose cash-on-delivery as the payment method, the Seller must fulfil the order and deliver the products to the Buyer no later than 360 days from the date the purchase contract was concluded under point 4.2.

If the Buyer chose a payment method other than cash-on-delivery, the Seller must fulfil the order and deliver the products no later than 60 days from the date the purchase contract was concluded and the total order price was paid to the Seller. Once both conditions are met (contract concluded and total price paid), the Seller must deliver the products within 360 days of both conditions being fulfilled.

VIII. Transfer of Ownership

8.1. Ownership of the products, and the risk of accidental damage, deterioration, or loss of the item, passes to the Buyer at the moment of delivery.

IX. Payment Methods

9.1. You may pay for products on the Seller's Website using the following methods:

• 9.1.1. Bank transfer to the Seller's account
• 9.1.2. Card payment
• 9.1.3. Cryptocurrency payment via payment gateway
• 9.1.4. Cash on delivery, where offered
• 9.1.5. Payment in person on collection

X. Shipping - Methods and Cost of Delivery

10.1. The purchase price of products does not include shipping costs or other costs related to delivery.

10.2. Delivery methods and cost:

Delivery methods

• Courier service
• Personal pickup (Malcov, Slovakia)

Delivery cost

The Seller informs the Buyer of the price for each delivery method on the Website during the ordering process, before the purchase contract is concluded, at the delivery-method selection step - the delivery price depends on the delivery address and the total weight and dimensions of the ordered products, and is calculated automatically.

XI. Buyer's Withdrawal From the Purchase Contract Without Giving a Reason

11.1. A consumer has the right to withdraw from a distance contract or a contract concluded away from the trader's business premises, without giving a reason, within the period set out in Article XII, points 12.1 to 12.3 of these Terms, except for a contract whose subject is:

11.2. The provision of a service, if the service has been fully provided and provision began before the withdrawal period expired with the consumer's express consent, and the consumer declared they had been duly informed that by giving such consent they lose the right of withdrawal once the service is fully provided, if under the contract the consumer is obliged to pay a price.

11.3. The delivery or provision of a product whose price depends on movements in the financial market that the trader cannot influence and which may occur during the withdrawal period.

11.4. The delivery of goods made to the consumer's specifications or clearly personalised.

11.5. The delivery of goods liable to deteriorate or expire rapidly.

11.6. The delivery of goods in sealed protective packaging which is not suitable for return for health or hygiene reasons, if the protective seal was broken after delivery.

11.7. The delivery of goods which, by their nature, become inseparably mixed with other goods after delivery.

11.8. The delivery of alcoholic beverages whose price was agreed at the time the contract was concluded, delivery of which can only take place after 30 days, and whose price depends on market fluctuations the trader cannot influence.

11.9. Urgent repair or maintenance work carried out at the consumer's home at the consumer's express request; this does not apply to a contract for a service other than repair or maintenance, or to a contract for the delivery of goods other than spare parts needed to carry out the repair or maintenance, if the contracts were concluded during the trader's visit to the consumer's home and the consumer had not ordered these goods or services in advance.

11.10. The delivery of sound recordings, video recordings, audiovisual recordings, or software in sealed packaging that was broken after delivery.

11.11. The delivery of periodical press, except for delivery under a subscription contract.

11.12. Goods purchased at a public auction.

11.13. The provision of accommodation services for a purpose other than residential purposes, transport of goods, car rental, catering services, or services related to leisure-time activities, if under the contract the trader must provide these services at a specifically agreed time or within a specifically agreed period.

11.14. The supply of digital content not delivered on a tangible medium, if supply began with the consumer's express prior consent, the consumer declared they had been duly informed that giving such consent means losing the right of withdrawal once supply begins, and the trader provided the consumer with confirmation under the applicable provisions of Act No. 108/2024 Coll., if under the contract the consumer is obliged to pay a price.

XII. Exercising the Right of Withdrawal From a Distance Contract or a Contract Concluded Away From the Trader's Business Premises

12.1. A consumer may withdraw from a distance contract or a contract concluded away from the trader's business premises within:

a) 14 days from the day of:

• the consumer's receipt of the goods, under point 12.4,
• conclusion of a contract for the provision of a service,
• conclusion of a contract for the supply of water not sold in a limited volume or set quantity, or a contract for the supply of heat,
• conclusion of a contract for the supply of digital content not delivered on a tangible medium,

b) 30 days from the day of concluding the contract, in the case of an unsolicited visit by the trader or a sales event.

12.2. If the trader provided the consumer with the special information about the right of withdrawal only additionally, but no later than within 12 months of the start of the withdrawal period under point 12.1, the consumer may withdraw within:

• a) 14 days from the day the trader additionally fulfilled the information duty, if the period under 12.1 a) applies, or
• b) 30 days from the day the trader additionally fulfilled the information duty, if the period under 12.1 b) applies.

12.3. If the trader did not provide the consumer with the special information about the right of withdrawal even additionally under point 12.2, the consumer may withdraw within 12 months of the expiry of the period under point 12.1.

12.4. Goods are considered received by the consumer at the moment the consumer, or a third party designated by the consumer other than the carrier, takes possession of all parts of the ordered goods, or if:

• a) goods ordered by the consumer in one order are delivered separately - at the moment of receiving the last delivered goods,
• b) goods consisting of several parts or pieces are delivered - at the moment of receiving the last part or piece,
• c) goods are delivered repeatedly over a set period - at the moment of receiving the first delivery.

12.5. A consumer may withdraw from a distance contract or a contract concluded away from the trader's business premises for the delivery of goods even before the withdrawal period begins to run.

12.6. A consumer may exercise the right of withdrawal in paper form or as a record on another durable medium; if the contract was concluded orally, any clearly formulated statement expressing the consumer's intent to withdraw is sufficient (the "withdrawal notice"). The consumer may use the model withdrawal form.

12.7. The withdrawal period under points 12.1 to 12.3 is deemed observed if the consumer sends the withdrawal notice to the trader by the last day of the period at the latest.

12.8. If the trader delivered or provided several products under one distance contract or contract concluded away from the trader's business premises, the consumer may withdraw only in relation to a specific product or products.

12.9. The burden of proving that the right of withdrawal was exercised lies with the consumer.

12.10. The consumer may also exercise the right of withdrawal online via the online store's withdrawal form linked from this page - Withdrawal Form. If the consumer uses this option, the trader promptly provides confirmation of receipt of the withdrawal, including its content, date, and time of sending, to the consumer by e-mail on a durable medium.

XIII. Consumer's Rights and Duties After Withdrawing From a Distance Contract or a Contract Concluded Away From the Trader's Business Premises

13.1. The consumer must, within 14 days of withdrawing from a distance contract or a contract concluded away from the trader's business premises under point 12.1, send the goods back or hand them over to the trader or a person designated by the trader to receive the goods; this does not apply if the trader offers to collect the goods in person or through a person they designate. The period in the first sentence is deemed observed if the consumer sends the goods back to the trader by the last day of the period at the latest.

13.2. On withdrawal under point 12.1, the consumer bears only the cost of returning the goods to the trader or the person designated by the trader to receive them; this does not apply if the trader agreed to bear these costs themselves, or if the trader failed to fulfil the information duty about the right of withdrawal.

13.3. The consumer is liable for any decrease in the value of the goods resulting from handling the goods in a way that goes beyond what is necessary to establish their nature, characteristics, and functionality; this does not apply if the trader failed to fulfil the relevant information duty under Act No. 108/2024 Coll.

13.4. The consumer must pay the trader the price for the performance actually provided up to the day of delivering the withdrawal notice, if the consumer withdraws from a distance contract or a contract concluded away from the trader's business premises for the provision of a service, the supply of water not sold in a limited volume or set quantity, or the supply of heat, and gave express consent before the performance began under the applicable provisions of Act No. 108/2024 Coll. The price for the performance actually provided is calculated proportionally based on the total price agreed in the contract, or on the market price of the performance provided if the total contractual price is inflated.

13.5. Exercising the right of withdrawal under point 11.1 gives rise to no obligations or costs for the consumer other than those under points 13.1, 13.3 to 13.5, and the duty to pay additional costs under point 14.3.

XIV. Trader's Rights and Duties After the Consumer Withdraws From a Distance Contract or a Contract Concluded Away From the Trader's Business Premises

14.1. The trader must, within 14 days of receiving the withdrawal notice, refund the consumer all payments received from them under or in connection with the distance contract, the contract concluded away from the trader's business premises, or an ancillary contract, including delivery, shipping, postal, and other costs and fees.

14.2. The trader must refund the consumer all payments under point 14.1 to the extent corresponding to the withdrawal, if the consumer did not withdraw from the entire contract. The trader may not charge the consumer additional delivery, shipping, postal, or other costs and fees.

14.3. The trader is not obliged to reimburse the consumer for additional costs if the consumer expressly chose a delivery method other than the cheapest standard delivery method offered by the trader. Additional costs mean the difference between the delivery costs chosen by the consumer and the costs of the cheapest standard delivery method offered by the trader.

14.4. On withdrawal from a distance contract or a contract concluded away from the trader's business premises for the delivery of goods, the trader is not obliged to refund the payments under point 14.1 to the consumer before the goods are delivered back to them, or before the consumer proves that the goods were sent back to the trader, whichever occurs first, unless the trader offers to collect the goods in person or through a person they designate.

14.5. The trader must refund the payments under point 14.1 to the consumer using the same method the consumer used for payment, unless the consumer agrees to a different method that involves no fees for the consumer.

14.6. The trader must arrange, at their own expense, for the collection of the goods within the period under point 14.1, if under a contract concluded away from the trader's business premises the goods were delivered to the consumer's home at the time the contract was concluded and, given the nature of the goods, it is not possible to send them back to the trader by post.

14.7. Unilateral set-off of claims of the trader and the consumer arising from withdrawal under point 11.1 is prohibited.

14.8. The trader may not require the consumer to pay costs for:

• a) the provision of a service, the supply of water not sold in a limited volume or set quantity, or the supply of heat during the withdrawal period under points 12.1 to 12.3, regardless of the extent of performance provided, if the trader failed to provide the required information, or the consumer did not give express consent to the start of the service/supply as required by Act No. 108/2024 Coll.;
• b) full or partial delivery of digital content not supplied on a tangible medium, if the consumer did not give express consent to the start of delivery, did not declare they had been duly informed that giving such consent means losing the right of withdrawal, or the trader failed to provide the required confirmation under Act No. 108/2024 Coll.

XV. Supervisory Authority

15.1. The competent authority supervising compliance with consumer protection law is:

XVI. Alternative Dispute Resolution

16.1. If the consumer is not satisfied with how the Seller handled their complaint, or believes the Seller has infringed their rights, the Buyer has the right to contact the Seller with a request for remedy. If the Seller responds negatively to such a request, or does not respond within 30 days of it being sent, the consumer has the right to submit a proposal to initiate alternative dispute resolution under Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended. The competent entity for alternative resolution of consumer disputes with the Seller is the Slovak Trade Inspection (contact details at https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi), or another relevant authorised legal entity listed in the register of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (list available at www.mhsr.sk).

The consumer may choose which of these entities to contact. The consumer may also use the EU Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/. Alternative dispute resolution is available only to a Buyer who, when concluding and performing the contract, acts as a consumer. It applies only to disputes between the consumer and the Seller arising from or related to a consumer contract concluded at a distance. The ADR entity may refuse a proposal if the quantifiable value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating the alternative dispute resolution of up to EUR 5 including VAT.

Further information on alternative dispute resolution between the Seller and a consumer Buyer arising from or related to the purchase contract is available on the website of the Slovak Ministry of Economy (www.mhsr.sk) and in Act No. 391/2015 Coll., as amended.

XVII. Additional Provisions

17.1. The Seller will not conclude a purchase contract, nor sell, arrange, or deliver alcoholic beverages, tobacco products, or other age-restricted products to a Buyer who has not reached 18 years of age at the time of concluding the contract, in accordance with applicable Slovak law. The Seller verifies the Buyer's age via an identity document (ID card or passport) at the time the order is handed over. If the Buyer is under 18, or does not prove or refuses to prove their age, the Seller will not hand over the order and the purchase contract terminates.

17.2. The Seller will not conclude a purchase contract, nor sell, arrange, or deliver products whose purchase, sale, or delivery requires special authorisation under Slovak law.

XVIII. Codes of Conduct

18.1. The Trader informs consumers that there are no special applicable codes of conduct to which the Seller has committed. A code of conduct means an agreement or set of rules defining the conduct of a trader who has undertaken to comply with it in relation to one or more specific business practices or sectors, where this is not set out in law or another legal regulation or measure of a public authority that the Trader must observe.

XIX. Consumer Product Reviews

19.1. The Trader does not restrict or moderate product reviews only to persons who purchased the product from the Trader.

XX. Non-Consumer Contracts

The following provisions apply only to a Buyer who does not act as a consumer (i.e. a business/company purchase):

20.1. The warranty period on new products is 6 months.

20.2. There is no warranty period on used products.

20.3. An individually agreed warranty period takes precedence over the periods stated in points 20.1 and 20.2.

20.4. The Buyer does not have the right to withdraw from the purchase contract without giving a reason.

20.5. If the subject of the purchase contract is not collected without reason, the Seller is entitled to charge a storage fee of EUR 10 for each day of storage.

20.6. If the subject of the purchase contract is not collected without reason, the Seller is entitled to charge for repeated delivery.

20.7. The Seller does not provide financial or business advisory services.

20.8. The purchase contract is concluded only once the purchase price is credited to the Seller's account.

20.9. The Seller may withdraw from the purchase contract even without giving a reason.

20.10. These Terms apply to all orders made by any means of distance communication (e-shop, form submission, e-mail, phone).

20.11. Delivery time is up to 9 months.

20.12. The Seller is not liable for any damages incurred by the buyer in connection with the subject of the purchase contract.

20.13. The Seller is not liable for the amount of profit the buyer earns in connection with using the subject of the purchase contract.

20.14. Product descriptions and photographs may differ from the actual product.

20.15. The risk of damage to the subject of the purchase contract passes to the buyer upon receipt. The buyer must inspect the subject of the purchase contract upon receipt and, in case of damage, complete a damage report with the carrier.

20.16. After the purchase contract is concluded, the Seller may reasonably and justifiably increase the shipping price and require the buyer to pay it.

XXI. Final Provisions

21.1. The Seller reserves the right to amend these Terms. The duty to give written notice of a change to the Terms is fulfilled by publishing the change on the Seller's Website. If the Terms change, the relationship between the Buyer and the Seller is governed by the Terms valid and effective at the time the purchase contract was concluded, until that contract ends.

21.2. These Terms form an inseparable part of the Complaints/Warranty Procedure and the Privacy Policy of this Website. Those documents are published on the Seller's Website.

21.3. These Terms take effect upon publication on the Seller's Website.