Repairs / COMPLAINTS

Complaints

• miners are built from production for 24/7/365 operation
• Failure rate (our statistics) is therefore only 1.3% (out of 100 machines we deal with repair only on 1.3 machine)
• If a problem occurs, you send the miner to us by courier and we’ll take care of it.

1.3% is but an average for all sold brands.

• But we recommend buying Bitmain Antminers
• It’s about the highest quality machines on the market and the number of complaints here is even lower (approx. 0.9%)

Post-Warranty Repairs – Cheap

• You buy a car for 10-20-30 thousand Euros, after a year it won’t start.
• Does that mean it’s completely scrap? No.
• For example, the starter went for a few tens of euros.
• The same is with miners.

Miner for 10,000€, Repair 50-150€

Every miner contains 4 main Components:

1. Motherboard 2. Power Supply 3. Fans 4. Three Mining ASIC Boards (on them together approx. 300 ASIC chips)

• Motherboard, power supply and fans in case of failure we replace whole (we don’t repair – cheap items).
• The hashing board (main component) has on it Hundreds of micro Electro-Components – ASIC chips, resistors, sensors ..). And those cost approx. 1-20€ (always 1 or a few of them fail). More expensive is rather the work itself (repair)

• And therefore, even though miners cost thousands of euros, the vast majority of repairs are 40€ – 80€.
• The most expensive repair we’ve ever handled: 210€

Most Common Repairs:

• temperature / voltage sensor: ….. 1.5€
• ASIC chip: ….. 7-16€
• new motherboard ….. 35€-110€
• microchips like PIC, CTIF, MCU: ….. 1€-3€
• main 12 cm fan: ….. 14€
• 4 cm fan on power supply: ….. 7€
• cost for work (repair) on top: ….. 20€-110€